CLIENT SATISFACTION

REFERRAL POLICY

PAYMENT POLICY

INSTRUCTOR VACATIONS, CONFERENCES, OR ILLINESS

SCHEDULING POLICY

To reserve a time slot with an instructor, training fees must be paid in advance for the sessions scheduled.

If it is necessary for a client to cancel a session, the instructor or facility must be notified 24 hours prior to the session. Failure to do so will result in the client being charged for that session.

We understand that there are certain situations that are inevitable. It is at the final discretion of the President of MVP Elite Fitness whether to charge or dismiss a session. A session can be rescheduled for a more convenient time provided your trainer has a time slot available.

Call or email your trainer directly to discuss rescheduling or to give a notice of absence.



MVP Elite Fitness accepts checks, most major credit cards, debit cards and cash as payment for sessions; all payments are non-refundable.  A returned check fee of $30 will be charged to your account for any insufficient funds.



Instructors will wait 15 minutes past the appointed session time for clients to arrive.  After the 15 minutes have expired, the instructor may consider it a forfeit of the session.  We understand that problems arise and it is at the final discretion of your trainer whether to charge or dismiss a session.



It will be necessary for your instructor to have some personal time throughout the year.  You will be notified and will be able to schedule around these times. We will also do our best to provide an instructor during your regularly scheduled time if you choose. They will provide the same great workout you have come to expect.



We know that once you experience the full effects of MVP Elite Fitness will have on your body, you will want to tell all of your friends about us. To show our appreciation, if you refer a friend that starts a program with us we will reward you with a free training session.



It is our intention to consistently provide the highest level of service in the health and fitness industry.  If you have concerns regarding your instructor, your fitness program, or the facility itself, please make an appointment to discuss your concerns with the President and Owner MVP Elite Fitness.  Your satisfaction is our primary concern.  Feedback produces improvement. Do not hesitate to contact us about questions, concerns, or comments.  It is our goal to make your experience here the best it can be.

 

TARDINESS